When will my order ship?

Our products usually – key word usually – ship within 3 BUSINESS days (business days do NOT include weekends or holidays)! However, if we have some crazy promotion or a new launch, orders may take a bit longer to process, so be patient my friend! Once your order has shipped, you will receive a shipping confirmation via email with a tracking number.

My package says delivered, but I didn’t receive it.

Sometimes tracking information can be incorrect, and packages are marked as delivered before they actually arrive – oops! Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime!

If you do not receive your order in a couple days, please email our Customer Care team, within 14 days of the last tracking update, with your order number and tracking information so that we may assist you further!

How are shipping rates calculated?

Domestic shipping：

Under $39 – $3.99 flat rate

$39 and over – Free shipping

Within the contiguous United States.

2-Day shipping：

$15.00 for orders up to $100.

Unfortunately, currently we are unable to process 2-day or other expedited shipping orders due to the current impact on our delivery services as a result of COVID-19. We will endeavor to once again offer this service when available. Further, we are unable to ship expedited orders to PO boxes or to areas outside of the US.

International

Under $39 – $9.99 USD flat rate

$39 and over – Free shipping

All international orders are subject to customs and duty fees as defined by the country of importation. Beauty Glazed is not responsible for fees associated with importation. All fees, duty, or other taxes must be paid by the parcel recipient.

Have a question? Email our team at service@beautyglazed.com

My international tracking is not updating.

We're so sorry for the delay with your package! Although tracking does not indicate this, we can assure you that your package is still in transit to you.

Please note that international orders typically take 10 to 21 full business days to be delivered. Business days do not include weekends, or holidays.

In the meantime here are some things that might help you locate your package:

If tracking indicates that your package is in your destination country, please use your local courier's online tracking, as it may have more accurate tracking information. Alternatively, we recommend directly contacting your local post/customs office. The best way to do this is by simply locating your nearest post/customs office and visiting them in person. We recommend you physically visit the office to locate your package. Please be patient! Typically, international orders do get delivered within 21 business days. However, your package may be delayed by customs, or may simply be missing a scan.

Whatever the case may be, we recommend full communication with your customs office as this is the most likely place for packages to go missing.

If you have waited the full 21 business days and still have not received your order, please contact our Customer Care team at service@beautyglazed.com with your order number! Please note, we are unable to assist you further with your order until after the 21st business day.